Webex Contact Center

AI-powered omnichannel customer service center

Unify voice, chat, email, and social channels. Let AI boost agent efficiency and customer satisfaction.

【Key Features】

1	Omnichannel	Voice, webchat, email, and LINE, all managed in one interface.
2	AI Assistant	Auto-classify, route, and summarize so agents focus on high-value work.
3	Real-time Analytics	Live dashboards and historical reports to monitor service quality.
4	Skill-Based Routing	Auto-assign by skill, language, and priority so customers reach the right agent fast.
5	Self-Service IVR	IVR and AI voice bots handle common questions, even after hours.
6	CRM Integration	Integrates with Salesforce and other CRMs, so customer data pops up with each call.

1	E-Commerce Support	Orders and returns flood every channel. AI triage doubles efficiency.
2	Finance & Insurance	Compliant recording, identity verification, and sensitive-data protection built in.
3	After-Sales Service	Ticket tracking and satisfaction surveys turn support into a competitive edge.

Is it suitable for small support teams?

Yes. Licensing starts from just a few seats and scales as you grow.

Can it integrate with LINE Official Account?

Yes. LINE, Facebook Messenger, and other social channels are supported.

How long does deployment take?

It depends on scale. A standard deployment takes about 2 to 4 weeks with Leyun assisting throughout.